Frequently Asked Questions
Got questions? We've got answers. Here are the most common questions our customers ask.
🌸 About the Product
Q: What is a gua sha and what does it do?
A gua sha is an ancient Chinese skincare tool used for facial massage. It helps reduce puffiness, improve circulation, sculpt facial contours, release facial tension, and promote a natural glow when used regularly.
Q: Is your gua sha made of real rose quartz?
Yes — our gua sha is crafted from premium natural rose quartz, ethically sourced and hand-finished into a heart-shaped design that glides effortlessly along your face. Because rose quartz is a 100% natural mineral, every single piece is one-of-a-kind. Color tones can range from soft blush pink to creamy pale pink, and natural cloudy inclusions, subtle veining, or tonal differences are completely normal — they're the signature of a genuine natural stone, not flaws.
You're not getting a mass-produced replica. You're getting an authentic piece of nature.
Q: What does "natural variations" mean?
Every rose quartz stone is unique — formed over millions of years deep within the earth, no two pieces are ever identical. Your gua sha may appear slightly deeper or paler pink than photos, have visible cloudy patches or natural inclusions, show subtle white or translucent areas, or have unique veining patterns.
These variations are not defects — they confirm the stone is authentic and natural. Synthetic or resin alternatives would all look identical, which is exactly what we don't sell.
Q: Will the gua sha I receive look exactly like the photo?
Your gua sha will be the same heart-shaped natural rose quartz with the same shape, size, and quality shown in photos. However, because each stone is unique, the exact color tone, inclusions, and veining of your specific piece will be one-of-a-kind. We hand-select every order to ensure beauty and authenticity.
Q: How often should I use it?
For best results, use 3-5 times per week for 5-10 minutes per session. Many of our customers love using it as part of their morning routine to de-puff or evening routine to relax.
Q: Will it really make a difference?
Consistency is key. Most customers notice reduced puffiness and tension immediately, with visible glow and contour improvements over 2-4 weeks of regular use.
📦 Shipping & Delivery
Q: How long does shipping take?
Standard shipping within the US takes 7-12 business days. Express shipping is available at checkout (4-7 business days).
Q: Is shipping really free?
Yes! We offer FREE standard shipping on all orders within the United States. No minimum required.
Q: Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon — stay tuned!
Q: How can I track my order?
You'll receive a tracking number via email within 24-48 hours of dispatch. Use it on the carrier's website to track your package in real-time.
💝 Orders & Returns
Q: What's your return policy?
We offer a 30-day satisfaction guarantee. If you're not in love with your gua sha, return it within 30 days for a full refund. See our full Refund Policy for details.
Q: Can I exchange my product?
Yes! Just email us at support@glowwitheaze.com with your order number and we'll guide you through the exchange process.
Q: My order arrived damaged. What do I do?
Contact us at support@glowwitheaze.com within 7 days of delivery with photos. We'll send a free replacement or full refund — your choice.
Q: Can I cancel my order after placing it?
If your order hasn't shipped yet, yes! Contact us immediately at support@glowwitheaze.com. Once shipped, you can return it within 30 days of delivery.
🧼 Care & Usage
Q: How do I clean my gua sha?
Wash with warm water and mild soap after each use. Pat dry with a soft cloth. Avoid harsh chemicals or hot water (can damage the stone).
Q: Can I use it with any face product?
Yes! For best glide, apply a few drops of face oil or serum before using. Avoid using on dry skin to prevent pulling.
Q: My gua sha got a small chip — is it normal?
Natural stones can have minor variations and tiny imperfections — that's part of their authentic beauty. However, large cracks or breakage are unusual. If your gua sha arrived damaged, contact us within 7 days.
Q: How long will my gua sha last?
With proper care, a quality rose quartz gua sha can last a lifetime. Treat it gently, store it safely, and it will be your skincare companion for years.
💳 Payments & Account
Q: What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
100%. Our checkout is SSL-encrypted and PCI-compliant. We never store your full card details.
Q: Do you have a customer account system?
Yes — create an account at checkout to track orders, save addresses, and access exclusive offers.
💌 Still Have Questions?
We're real humans who genuinely care about your experience. Reach us anytime at support@glowwitheaze.com and we'll respond within 24 hours.
With love,
The Glow With Eaze Team