Refund policy

Refund & Returns Policy

At Glow With Eaze, your satisfaction is our priority. We stand behind every product we sell and want you to feel completely confident in your purchase.

Our 30-Day Promise

If you're not in love with your Glow With Eaze gua sha, you can return it within 30 days of delivery for a full refund or exchange — no complicated questions, just genuine care.

Eligibility for Return

To be eligible for a return:

✓ Item must be returned within 30 days of delivery
✓ Item must be unused and in original condition
✓ Item must be in original packaging
✓ Proof of purchase (order number or email confirmation) required

Items that have been used, damaged by the customer, or returned after 30 days may not be eligible for a full refund.

How to Initiate a Return

1. Email us at support@glowwitheaze.com with your order number and reason for return
2. Our team will respond within 24-48 hours with return instructions
3. Pack the item securely in its original packaging
4. Ship it to the address provided in our email
5. Once received and inspected, we'll process your refund within 5-7 business days

Refund Processing

Approved refunds will be issued to your original payment method within 5-7 business days after we receive your return. Please note: Depending on your bank, it may take an additional 3-10 business days for the refund to reflect in your account.

Return Shipping Costs

- If the return is due to our error (wrong item, damaged product), we cover all shipping costs
- If the return is for personal preference (changed mind, not as expected), customers are responsible for return shipping

Damaged or Defective Items

If you received a damaged or defective product, please contact us within 7 days of delivery at support@glowwitheaze.com with photos of the damage and your order number. We'll send a free replacement or issue a full refund — your choice.

Exchanges

Want to exchange your item? Same process as returns — just let us know in your email and we'll guide you through it.

Non-Returnable Items

For hygiene reasons, the following cannot be returned once opened:
- Items with broken seals
- Products used or showing signs of wear

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account again
2. Contact your credit card company (it may take time to officially post)
3. Contact your bank — processing time before posting varies
4. Still no refund? Email us at support@glowwitheaze.com

Questions?

We're here for you. Reach out anytime at support@glowwitheaze.com and we'll respond within 24 hours.

Your glow journey matters to us.

With love,
The Glow With Eaze Team